Refund Policy

We want you to feel confident about your NoaPure purchase. If you would like to request a return, please review the conditions below and contact us before sending any item back.

  1. Return Eligibility

Unused and unopened products may be returned within 14 days of delivery.

To be eligible for a return, items must be in their original condition and original packaging. Proof of purchase is required.

  1. Non-Returnable Items

Opened or used soap bars, personal care products, and other hygiene-sensitive items cannot be returned.

Items that are not in their original condition or packaging may not be accepted.

  1. Damaged or Incorrect Orders

Please inspect your order after delivery. If an item arrives damaged or you receive the wrong product, contact us as soon as possible with your order number and clear photographs.

Damaged or incorrect orders will be reviewed and may be replaced or refunded.

  1. How to Request a Return

Before sending an item back, contact us at info@noapure.com with your order number and reason for the return.

Please do not send products back before receiving return instructions from our team.

  1. Refunds

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to process the refund.

  1. Exchanges

Exchanges are available for damaged or incorrect items after review. For other eligible items, please contact us so we can confirm the available options.